loneliness

The cost of loneliness – and how Corona made it worse.

As much of the world continues to struggle with the social distancing and fewer social interactions demanded by Covid 19, increasing levels of loneliness confront both individuals and societies. British economist and author, Noreena Hertz, recently (8 September) published a new book called, ‘The Lonely Century: How Isolation Imperils Our Future’.  At its heart lies the question: are we in the midst of a global loneliness crisis and what can we do about it? Loneliness as a widespread social phenomenon with increasingly obvious economic and social costs, may well be just as lethal and insidious as Covid 19 but far more long term. What can governments and societies do about an issue that some have described as the last taboo?

Loneliness has been recognised as a problem among the elderly for some time. In 2017, the London School of Economics undertook a study of loneliness in older people . They concluded that an epidemic of loneliness was costing £6000 per person in health costs and pressure on local services. Researchers also suggested that for every £1 spent on preventing loneliness in older people, £3 of savings could be expected. Loneliness is also linked in the study to earlier death and higher risks of dementia. But with the advent of a global pandemic that requires increased social isolation, fueling ever greater dependence on technology, the reach of loneliness is growing.

Should we consider a loneliness tax on large companies?

Fortune magazine reported that between 25% and 45% of American adults report being chronically lonely. In her book, Hertz speaks of the need to price loneliness so that market forces can be used to fight it. She feels there is a legitimate case to be made for a loneliness tax, particularly with regards to the work place where research shows that 40% of employees globally report feelings of loneliness and isolation. Not only does this make them less productive and less loyal, the health costs of loneliness for governments are millions of euros each year. The last twenty years have seen rapid socially disruptive transformations of our societies. Excessive social media use, fewer and delayed marriages, a rising senior population and increased working from home, to name only a few. This last has been further exacerbated by the arrival of Covid 19.

The New Zealand government’s website, ‘Conquering Loneliness in NZ’, has a dedicated section now called ‘Covid 19 and Lonely’. Here you can find guiding principals on how to approach Covid 19 loneliness along with a page of resources dedicated to help you take practical steps to combat it. Perhaps unsurprisingly, the advice includes, showing gratitude, giving your brain a break, connecting meaningfully with others and being creative.

Professor John Cacioppo, late director of the University of Chicago’s Center for Cognitive and Social Neuroscience, studied loneliness for over 20 years. He argued that loneliness is contagious, heritable, affects one in four people, and increases the chances of early death by 20%. But loneliness is not about how many people you have around you, nor is about simply having someone on whom to offload your problems, like a therapist. Professor Cacioppo found that ‘rich reciprocal connections’ are the most effective antidote to loneliness.  

Loneliness is both personal and political

For Noreena Hertz, loneliness is both personal and political. Describing her book as ‘a call to action’, Noreena argues that re-connecting society must be put at the very heart of the political project to fight loneliness. ‘Big tech, big business and government are all in the dock’ she declares. Yet she agrees too that it cannot be a top-down approach only. The future is also in the hands of individuals. One of the anecdotes she mentions in the book is her meeting with a young woman in New York who offers her services as a friend for $40 per hour.

It’s not what you may think, and Hertz admits feeling a little apprehensive before their meeting. But this young graduate student literally offers to spend time with lonely professionals. Most are in their thirties and forties and simply want someone to go to a movie  or have a cup of coffee with, perhaps browse some shops. This is exactly what Noreena did with Britney for 3 hours. She described the experience as pleasant and paid the young woman $120 at the end of their three hours together.

Is loneliness linked to rising support for populist parties?

Noreena Hertz also spent a lot of time interviewing right wing populist supporters from a variety of countries, in preparation for this book. She found that loneliness and a growing sense of social and political isolation came up repeatedly in her discussions with many of them. She mentions Eric, the Parisian baker, who joined Marine Le Pen’s party and Rusty, the Trump-voting railroader, who would, traditionally have voted for the Democrats.

Loneliness has also been defined as feeling one has no place in society. Hertz believes that it is this type of loneliness that is at the root of the rise in populism. This is linked of course to job loss due to automation and the rise of the gig economy which creates jobs that lack rights and status. The author cites research done in the United States showing that states which had automated more rapidly, are the ones most likely to vote for Trump.

Is social media the tobacco of the 21st century?

Technology, in the form of social media is also a key culprit in the growth of loneliness, Hertz argues. She believes that social media companies or ‘the frightful five’ as she calls them, have a duty of care to their consumers and likens the situation to tobacco companies in previous decades. Both products are strongly addictive and bad for one’s health. Like their predecessors, social media companies are ‘not doing nearly enough’ to warn users of the dangers to their health. ‘I think it’s time for government to step in’, the author declares. Hertz calls for government to provide regulation that encourages both large and small businesses to be rewarded for community-minded projects.  Corona, Noreena points out, has helped us to recognise the importance of community, now we need to build on that.  

contact tracing

Contact tracing coronavirus – Big Tech giants to the rescue?

Surely the century’s deadliest pandemic calls for some of Big Tech’s strongest firepower? As governments around the world start looking toward exit strategies without a vaccine for COVID 19 yet available, Apple, Google and Facebook are stepping in to fill the gap. But will contact tracing work? And what about data privacy? The social credit system in China may well make tracking apps and symptom reporting more readily acceptable. But other countries must tread the fine line between individual privacy and communal protection.

The use of technology to help combat the highly infectious coronavirus, began even before its status as a pandemic was established. The tracking ability of apps is clearly helpful in tracing the path of infection as it moves from person to person. This is called contact-tracing in medical circles and is not new. Contact tracing was used in the fight against HIV and the 2015 Ebola outbreak in Africa. It involves asking people who test positive for the names of everyone with whom they have recently been in contact. People who may then have been exposed to the disease are traced and contacted in order to provide them with advice on how to proceed.

This has traditionally been done by human beings. The provision of advice on an individual basis is still best done by people rather than apps. In Massachusetts for example, 1000 contact tracers have been hired to interview people who’ve become infected with coronavirus. But given the speed of transmission of COVID 19, digital tracing methods are increasingly attractive. Contact tracing can also work if one self-reports, assuming of course that one is reasonably honest and accurate. For example, the Governor of Rhode Island, asked the entire population to keep a journal of the people they met and the places they visited each day. If they fall sick, this journal can be handed over to health officials and used to trace those who may have been infected.

Carnegie Mellon University very happy with Facebook and Google survey results so far.

Facebook has begun work with Carnegie Mellon University in the US to create a map, showing the proportion of people who say they have experienced coronavirus symptoms, by State. The data was gathered from more than a million Facebook users who completed a survey compiled by Carnegie Mellon University. It is voluntary and depends on respondents accurately reporting their symptoms. Nevertheless, researchers at the university say that they are very happy with both Facebook and Google survey results so far. Updated on a daily basis, these results, combined with other data sources, provide real time indications of COVID 19 infections. This information helps health officials and local governments make decisions about how to allocate limited resources such as ventilators, testing equipment and face masks.

Google and Apple have recently announced their joint effort to use Bluetooth technology  in order to create the foundation (application programming interface) for contact-tracing apps that will work across both iOS and Android phones. The idea is to use low energy Bluetooth waves, which have a range of about 9 meters, to track whether a smartphone owner has come into contact with someone who may be infected with coronavirus.

No one knows for sure if Bluetooth will work for digital contact-tracing.

Importantly, Apple and Google say that the system will be anonymized. This means there will be no identifying data stored on a server and it won’t involve location data.  Data experts agree however that Bluetooth was not designed with this in mind. So no one knows for sure if it will work, warns Bennett Cyphers of the Electronic Frontier Foundation. ‘It is highly experimental and we certainly shouldn’t put all our eggs in one basket’, he says. Nevertheless Cyphers agrees that the current Apple/Google initiative is ‘relatively good’, in terms of transparency and decentralization.

Currently in the development phase, it is later that issues concerning consent will come to the fore. ‘Consent is going to be critical at every stage’ emphasises Bennett.  This means that even after a user has opted in for such an app, it should still be possible to change one’s mind and op out, taking one’s data with you. Further, any new data collection from an individual who has previously given consent should require further requests for consent. There should also be no compunction to download the app, this includes from your boss or child’s school. Voluntary use of these apps, which is clearly linked to trust, is vital for success.

Data scientists concerned about slow eroding of data privacy over time.

Data Scientist and researcher at the Brookings Institute in the US, Alex Engler, supports what he terms ‘a cohesive effort for digital contact tracing’ because of the relative ease and low cost of such projects. However, he worries about ‘the slow eroding of data privacy over time’, especially if the pandemic drags on over a period of years.  Engler also points out that privacy issues can arise simply from combining different sets of data. So-called re-association can take place with just a few other data points. Data Protection Officer for Uber, Europe, Simon Hania, agrees that ‘Anonymized data is not necessarily innocuous data’.

Clearly digital contact tracing requires consideration of multiple issues. In the European Union, Member States are approaching the challenge individually. The Netherlands, for example recently trialed 3 pilot apps but concluded that none reached the requisite privacy requirements. Anna Buchta, Senior Official at the European Data Protection Supervisor, notes that from one member state to another, there will likely be slightly different combinations of technological and non-technological solutions to COVID 19.

GDPR will not stand in the way of combating COVID 19 – European Data Protection Supervisor confirms.

But she points out that the GDPR regulations, in force across the EU since 2018, are in fact ‘quite flexible so should not stand in the way of combating COVID 19’. A European-wide contact-tracing app has been proposed, but its adoption by Member States is voluntary. Buchta stresses however that before such technology can be really useful, definite exit strategies will need to be agreed. Experts from both the US and the EU ultimately agree that technology will always remain only part of a co-ordinated response to COVID 19.